ATRA's Technical Director Lance Wiggins was featured in a New York Times article on Toyota's RAV4 transmission problems. Read the full article here:
In March 2006, Toyota sent dealers a technical service bulletin
warning them that some consumers might complain about harsh shifting.
It said improvements were made to the computer "manufacturing process
to reduce the possibility of this condition occurring.” It then told
the dealers to replace the module and if that did not work to replace
the transmission. But consumers owning the vehicles were never notified
about the problem.
That kind of a warning is important because, as soon as the
transmission begins to misbehave, consumers should stop driving it and
get it fixed to avoid major transmission damage, said Lance Wiggins,
the technical director of the Automatic Transmission Rebuilders
Association. Mr. Wiggins said the association is quite familiar with
the RAV4 problem.