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Website FAQs

The ATRA Templates have been created for the members to make additions or changes easily without programming knowledge or the need to hire a website designer.

The easy-to-follow user guide (with screenshots) is available for download to help with updating and maintaining your website with ease.

Click this link to download the user guide

You may submit a Website Support Ticket to request assistance with any of the features on your ATRA Hosted website.

Click this link to submit a Support Ticket

 

 

How do I change my password?
From your website, click on the Toolbox link at the bottom of the page. Then click on forgot password. It will send you an email. Click on the link in your email and login to the toolbox with the password in the email. Then click on "Change Your Password” under the User Settings to reset your password to something different.

What will my domain name be for my shop?
ATRA will assist you with choosing a domain name based on your shop name, location and availability, but ultimately you will make the final decision.

Will I retain ownership of the domain name for my shop?
Yes. ATRA will register the domain name of your choice and renew it for you annually. However, you will always be the owner of the domain name that you choose.

I have a website already. Can I use the same domain name?
Yes. You can change use your existing domain name by changing your DNS settings with your hosting provider. ATRA can assist you with this process for a smooth transition.

What makes you different from the competition?
ATRA is not in the business of designing websites but in business to provide business support for the transmission repair industry. With that in mind, we have created websites specifically for the transmission repair business needs. Plus, we provide simple, straightforward pricing.

Is training included?
Yes. ATRA’s membership department is here to help answer your questions whenever needed and train you on all the site features at no additional cost – an all future ATRA Member website product enhancements are included as well.

Why are the websites so inexpensive?
There is no reason to have a high priced website. Having a website that works for your business is all you need. Therefore ATRA has based the fees for the websites on the expenses related to the product and service provided.

Is there an extra charge for future upgrades or versions?
No. New ATRA Member website features and all product upgrades are rolled live into every member website free of charge.

Can I make changes to my website?
Yes. You will have the ability to make changes to your website at your convenience using a simple content management tool that is included with your setup.

Can we put our commercial on the website?
Yes. Adding your television commercial to your website can be included with a few steps and is a relatively simple process.

Can I put pictures on my website?
Yes. You have the ability to include a picture on any of the pages, including pictures of your shop employees. In addition, one of the optional features included with the website is a Photo Gallery where you can include multiple photos.

What if I don’t need all of the features or I want my own enhancements?
All ATRA member website features are available to all Members with website accounts. If you choose not to activate a certain feature, you can simply leave it inactive. While we do not provide custom programming or custom development, we take into consideration all of the requests from our members. Enhancements to the websites are based on those considerations and are launched at no additional charge.

Can you custom design my website to my exact specifications?
Custom design is not available at this time. ATRA offers three optional designs in multiple color schemes. Once selected, we will customize the layout to support your shop’s brand including custom header images including your logos, colors etc.

What happens to my website if I decide not to renew my ATRA Membership?
Should you decide not to renew your ATRA membership, you will be able to move your domain name to another host provider. All of the site design, files and content are not transferable.

What is required to get an ATRA Website for my shop?
Once you have your domain name selected or transferred, ATRA handles all of the set-up requirements for your shop and will contact you once completed.

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ATRA
| 2400 Latigo Avenue | Oxnard, CA 93030 | USA
(805) 604-2000 | (866) 464-2872