ATRA's 2009 Powertrain Expo Handout Materials This is a PDF downloadable of all the technical and management information has been placed on one cd. Here's what's included: Thursday & Friday: Taking the Guess Work Out of Diagnosis by Lance Wiggins, Joe Rivera and Randall Schroeder, 6F50N Inside and Out by Bill Brayton, Honda Rebuild Procedures by Jon Rodriguez, Understanding & Trouble Shooting Vehicle Voltage Drop by Joe Glassford and more. Saturday & Sunday: ZF 6 Speed by ZF Industries, Alliston LCT 1000 by Dave Skora, 2ML70 Hybrid RWD by Steve Garrett, Audi's 01J by Mike Souza, Toyota A750E/H and A761E/H by Mike Brown and ATRA's Prep Test for Certification. The What's Working information includes: Thursday: Industry Study, Repair Facility Selection Questions, Summary and Customer Profile and a Marketing Study by Dennis Madden. Friday: Blueprint for Success, Tools for the Job, Three Classes of Personnel, The Right Motivation by Bob Spitz and Defining Consumer and Customer, Grow Your Customer Base and Sell the Relationshiop by Maylan Newton. Saturday: Low Cost Marketing by Marc Slutsky, The Essentials of Selling by Terry Greenhut, Shifting Gear and Changing Lanes by Jay Gubrud and Round Table Discussion by Thom Tschetter.