Code of Ethics
ATRA Code of Ethics
A commitment to honesty, professionalism, technical excellence, and the highest standards of service in the automatic transmission repair industry.
Our Member Pledge
As members of the Automatic Transmission Rebuilders Association, we commit to the following standards of professional conduct to ensure integrity across our industry and provide peace of mind to the motoring public.
For ATRA Rebuilder Members
Six Principles of Professional Conduct
The ethical commitments that guide ATRA Rebuilder Members in their relationships with customers, fellow shops, and the industry.
Honest Diagnostics
We pledge to diagnose transmission issues with expertise and honesty. We will only recommend removing a transmission from a vehicle when it is truly necessary to resolve the problem.
Inter-Shop Cooperation (The Golden Rule)
We pledge to provide prompt and courteous diagnostic services to customers of other ATRA member shops.
- Basic Diagnosis: Provided free of charge.
- Electronic Testing: Members may charge up to one hour of diagnostic time at the current Golden Rule rate for electronic scanning, provided the warranting member agrees to the fee in advance.
Professional Integrity
We pledge to act with integrity and communicate responsibly. In all dealings with the public and our competitors, we will adhere to the Golden Rule: treating others as we wish to be treated.
Quality Standards
We are dedicated to elevating the transmission repair industry by maintaining the highest standards for both parts and workmanship at our places of business.
Continuous Education
We commit to the ongoing training of ourselves and our staff. We will stay current with evolving industry technology through regular testing and certification to ensure our shops remain staffed by capable experts.
Defining a "Rebuild"
We pledge that any transmission assembly represented as "rebuilt" to a customer or fellow member has been processed strictly according to the ATRA Rebuilding Standards and Definitions outlined in the Association By-Laws.
Stronger Together Through Integrity
The ATRA Code of Ethics reflects our shared responsibility to customers, fellow members, and the transmission repair industry. By maintaining professional standards and working together, we strengthen the reputation of our industry.
Related ATRA Resources
Learn more about the programs and standards that support ATRA's Code of Ethics.
Golden Rule Warranty
Review warranty procedures, authorization requirements, pricing guidelines, and member responsibilities.
View Warranty InformationATRA Rebuilding Standards
Review the minimum rebuilding requirements that define an ATRA-standard transmission rebuild.
View Rebuilding Standards